Privacy Policy

This policy explains what personal information we collect through redheaddigital.agency, how we use it, who we share it with, and the choices you have. It applies to visitors to the website and to people who contact us or work with us as clients. “We”, “us” and “our” mean Redhead Digital Agency FZCO.

• What we collect
• How we use it
• Legal basis
• Sharing
• International transfers
• Retention
• Your rights
• Security
• Cookies
• Contact

1. Information we collect

Information you give us

• Contact and quote forms. Your name, email address, and anything you choose to write in the message, niche, service or budget fields.
• Direct correspondence. Whatever you send us by email, Telegram or other messaging channels.
• Client relationships. Company name, billing details, invoicing information and project specifics needed to deliver the work.

Information collected automatically

• Technical data such as IP address, browser type, device information, pages visited and referring URLs.
• Aggregated analytics used to understand how the site is used and to improve it.

We do not knowingly collect special categories of personal data, and we ask that you do not send them to us.

2. How we use it

• To respond to your enquiry and communicate with you about it.
• To prepare quotes, proposals and service agreements.
• To deliver the services we have agreed, and to invoice for them.
• To keep the website secure and prevent misuse.
• To improve the website and our services.
• To meet our legal, accounting and tax obligations.

We do not send marketing emails or newsletters. If you write to us, we reply about your enquiry and nothing else. We do not use your information for automated decision-making that produces legal effects, and we do not build advertising profiles from it.

3. Legal basis

Where the UAE Personal Data Protection Law, the EU/UK GDPR or a comparable law applies, we rely on: your consent, where you give it; the performance of a contract or steps taken at your request before entering one; our legitimate interests in running, securing and improving the business, balanced against your rights; and legal obligation where the law requires us to keep records.

4. Who we share it with

We do not sell personal information. We share it only with:

• Service providers who help us operate — website hosting, form delivery, email, analytics, accounting and payment processing — and only to the extent they need it to do that job.
• Professional advisers such as accountants and lawyers, under a duty of confidentiality.
• Authorities, where we are legally required to disclose.

Where we place content on third-party publisher websites as part of a link building or outreach campaign, we share only what the placement itself requires — normally the content and the client’s target URL, not your personal information.

5. International transfers

We operate from the United Arab Emirates and use service providers located in other countries, including in the EEA and the United States. Where personal information is transferred out of the country it was collected in, we take reasonable steps to make sure it stays protected — for example by using providers who offer appropriate contractual safeguards.

6. How long we keep it

• Enquiries that do not become projects — normally up to 24 months, then deleted.
• Client records, contracts and invoices — for as long as accounting and tax law requires.
• Website analytics — in aggregated form, which does not identify you.

7. Your rights

Subject to the law that applies to you, you can ask us to: give you a copy of the personal information we hold about you; correct it if it is wrong; delete it; restrict or object to how we use it; or provide it in a portable format. Where we rely on consent, you can withdraw it at any time — that does not affect anything we did before you withdrew it.

Write to info@redheaddigital.agency and we will respond within 30 days. If you are in the EEA or the UK you also have the right to complain to your local supervisory authority.

8. Security

We use reasonable technical and organisational measures to protect personal information, including HTTPS across the whole site, access controls, and reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Cookies and analytics

The website itself sets no advertising or tracking cookies. It stores small amounts of data in your browser only where it is needed for the site to work. If we add analytics, we will use a privacy-respecting, aggregated service and will update this section before doing so.

10. Other things worth knowing

• Third-party links. Our blog links to other websites. We are not responsible for their content or their privacy practices.
• Children. Our services are for businesses. We do not knowingly collect information from anyone under 18.
• Changes. If we update this policy we will post the new version here with a revised date. Material changes will be flagged clearly.

11. Contact

Questions about this policy, or about the information we hold about you: